1. Overview of Our Services
Great Divide Pet Food is a modern co-op–inspired raw pet food company offering:
- Raw and minimally processed pet food
- Supplements and accessories
- Local pickup and delivery within scheduled windows
- Occasional shipping using various carriers
- Subscription programs
- Loyalty/rewards programs
- Educational materials and raw-feeding content
Services are subject to availability and may change at any time.
2. Eligibility
You must be at least 18 years old and able to enter into legally binding contracts to use our Site or purchase products.
3. Accounts and User Responsibilities
When you create an account, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your login credentials
- Accept responsibility for all activity under your account
- Update your information as needed
We may suspend or terminate accounts that violate these Terms.
4. Orders, Delivery Windows & Fulfillment
Great Divide Pet Food operates on a modern co-op fulfillment model. Orders may be fulfilled through:
- Local pickup at scheduled pickup events
- Delivery during designated delivery windows
- Occasional shipping via UPS, FedEx, USPS, or other carriers as needed
Delivery windows, pickup times, and product availability may vary and are not guaranteed. You are responsible for retrieving your orders within the designated window to prevent spoilage.
We reserve the right to limit or refuse any order.
5. Pricing & Changes
All prices listed on the Site are subject to change with or without notice. We reserve the right to modify or discontinue products at any time.
6. Subscriptions
By purchasing a subscription, you agree to the following terms:
A. Automatic Renewal
Subscriptions renew automatically until canceled by you.
B. Managing Your Subscription
You may modify, pause, or cancel your subscription at any time through your online account.
C. Order Cutoff Window
All subscription changes (including cancellations) must be made before 10:00 PM Mountain Time on the 15th of the month preceding fulfillment. Changes made after the cutoff may apply to the next cycle instead.
D. Failed Payments
If your payment fails, we may:
- Retry the payment
- Pause or cancel your subscription
- Decline to fulfill the upcoming cycle
E. Pricing Changes
Subscription prices may change with or without notice.
7. Loyalty and Rewards Programs
Participation in loyalty, rewards, or referral programs is optional. Program rules, benefits, point values, or eligibility criteria may be changed or discontinued at any time.
Rewards have no cash value unless explicitly stated.
8. Refunds, Returns & Exchanges
Due to the perishable nature of raw pet food, refunds and returns follow this policy:
Returns and refunds will be considered on a case-by-case basis and only if the product is returned unopened, in all original packaging, and has never been allowed to thaw.
Should there ever be any recalled product that was purchased from Great Divide Pet Food, any remaining recalled product will be refunded to you or credit given to use on future purchases.
Items that cannot be returned/exchanged or refunded include:
- Gift cards
- Supplements
- Any product that has an expiration date less than 6 months in the future
- Sale or discontinued items
We only replace/exchange items if they are defective or damaged. If you receive defective or damaged items from Great Divide Pet Food, you must notify us within 1 business day of delivery/pick-up of said item(s).
Shipping refunds/exchanges are also only made on a case-by-case basis and will require you to contact us within four (4) hours of delivery by UPS or FedEx to be considered.
Need help? Contact us at [email protected] or by phone at (719) 310-5953 for questions related to refunds and returns or exchanges.
9. Raw Feeding, Safety & Storage Disclaimer
Raw pet food requires safe handling, storage, and feeding practices. By purchasing our products, you acknowledge and agree that:
- You are responsible for storing raw meat at safe temperatures.
- You are responsible for preventing cross-contamination.
- You understand that improper handling may pose health risks to pets or humans.
- You assume all risks associated with feeding raw or minimally processed animal products to your pets.
We are not liable for improper storage, handling, or feeding of raw pet food once it has been delivered or picked up.
10. Veterinary & Medical Disclaimer
All information provided—on our Site, in marketing materials, via SMS/email, through educational content, or through customer support—is for informational purposes only.
We do not provide veterinary, medical, or professional pet health advice. Always consult your veterinarian for pet-specific guidance.
11. Research, Studies & Informational Content Disclaimer
Great Divide Pet Food may reference scientific studies, research summaries, nutritional evidence, third-party articles, raw-feeding information, and educational content delivered via SMS, email, or social media.
You acknowledge and agree that:
- This information is not guaranteed to be current, comprehensive, or error-free, and scientific understanding changes over time.
- All content is informational only and not a substitute for veterinary care or professional advice.
- We make no guarantees regarding the accuracy, interpretation, or applicability of cited research.
- You use all such information at your own risk.
12. Accuracy of Information
We strive to provide accurate product descriptions, pricing, and availability information. However:
- Errors may occur.
- Product appearance may vary.
- Inventory is not guaranteed.
We reserve the right to correct errors without prior notice.
13. Intellectual Property
All content on the Site—including text, images, branding, graphics, design, and product information—is the property of Great Divide Pet Food or its licensors and is protected by U.S. copyright and intellectual property laws.
You may not copy, reproduce, distribute, or modify any content without our prior written permission.
14. Third-Party Links & Integrations
Our Site may link to or integrate with third-party services, including payment processors, SMS and email tools, analytics tools, shipping carriers, WooCommerce plugins, and social platforms.
We are not responsible for third-party content, practices, or policies. Your use of third-party services is subject to their terms and privacy policies.
15. Limitation of Liability
To the fullest extent permitted by law, Great Divide Pet Food is not liable for damages arising from your use of the Site, products, or services. Liability for any claim is limited to the amount you paid for the product or service in question.
This includes, but is not limited to, damages arising from:
- Raw food handling or feeding
- Delayed pickup or delivery
- Product misuse
- Reliance on informational content
- Website errors or outages
16. Binding Arbitration & Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
Arbitration Agreement
Any dispute arising out of or relating to these Terms, your use of the Site, or any products or services purchased must be resolved through binding arbitration in the State of Colorado.
You waive your right to participate in a class action. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
17. Changes to These Terms
We may update these Terms at any time. The “Last Updated” date at the top of this page reflects the most recent version. Your continued use of the Site constitutes acceptance of any changes.
18. Contact Us
For questions about these Terms, contact:
First Source Pet Food, LLC d/b/a Great Divide Pet Food
Email: [email protected]
Phone: (719) 310-5953
Website: https://greatdividepetfood.com
